Terms & Conditions
1. Bookings are subject to availability.
2. Prices, dates and course details may be subject to change
3. Eligibility criteria may apply. Students must show previous certificates for re-qualification or update courses.
4.(a) Some courses have a physical aspect. You must be physically able to carry out the training. If you have any physical, health or mobility problems contact Able Training to confidentially discuss any issues. (b) If you have any barriers to learning or learning/reading difficulties please contact this office to confidentially discuss any issues.
5. Payment must reach us no later than the invoice states in order to secure your booking if requested in advance and to meet our payment requirements. Cheques are to be made payable to Mr A M Baker. We reserve the right to change our prices and our terms and conditions with reasonable notice to customers.
6. Certificates will not be issued until full payment has been received.
7. Charges:
- Name change of person attending course - No Charge
- Spelling correction on certificate (our fault) - No Charge
- Spelling correction on certificate (your fault) - £10 to £20
- Cancellation of course with less than 14 days notice - Full Cost
- Cancellation of course with more than 14 days notice - £15 admin fee
- Change of required course dates/venue - £15 admin fee
- Change of date/ venue for part of a multi-date course - £15 admin fee
- Replacement of lost or damaged certificates - £25 admin fee
8. Good time keeping is essential and students must attend the whole course in order to meet the required criteria. If a student fails to attend any part of the course, they will not be assessed as competent and will not therefore receive a certificate. We regret that late arrivals may not be admitted onto the course. Students who are judged by our Instructors to be difficult, unruly, offensive or not complying with our Equal Opportunities Policy will be asked to leave and their fees will still be payable.
9. The venue/room provided must be suitable for purpose and provide adequate space for the required activity. The venue must accommodate the attendees of the course in a suitable manner (i.e., adequate seating, lighting and visibility). The trainer will conduct a risk assessment on the space and may request that changes to either the environment or the number of delegates be altered at the time.
10. The number of delegates that may attend a course is dependent on the subject but the maximum number will be stated at time of booking. Sometimes these numbers are limited due to legislation. For onsite training we do require a minimum of 3 people for all practical courses (first Aid, physical intervention, and moving people safely.) If numbers are not appropriate on the trainers arrival on-site the trainer may request a reduction in numbers or if too low consider the course to be cancelled by the customer. (see cancellation charges)
Disclaimer
Able Training and its trainers cannot be held responsible for any circumstances beyond our control, which affect the course date(s), content(s) or timing(s), including cancellation or re-scheduling.
If a course has to be cancelled, amended or re-scheduled for any reason Able Training will make every reasonable effort to effect alternative arrangement and may offer this rescheduled training at a reduced rate. However Able Training reserves the right to make this decision based on the circumstances of the adjustment.
Able Training does not accept responsibility for any accidents or misuse of training carried out by any students whilst on a course or used once they are in any home/office/work/public place/area or arena.
Students carry out their training with our organisation at their own risk.
Our company's policy is one of continuous development and we reserve the right to make changes without notice.
Acceptance of the training by the customer indicates that they have read and understood these terms and conditions.