Conflict management
Training in a range of challenging behaviour, conflict management and de-escalation techniques suitable for those working in the care sector and in any kind of public-facing role where they might face challenging behaviour.

Conflict is a normal part of life but in some work environments it can create risks for staff that go beyond the norm and require additional skills to de-escalate or meet people’s needs. Developing these skills can give staff confidence to resolve difficult situations or provide positive behavioural support.

We offer a selection of courses in this area and always tailor our courses to our customers’ specific needs whether that be working with adults or children, mental health, dementia, learning disabilities, drug and alcohol issues or lone working.

Contact us to discuss any of the courses detailed below or your need for bespoke training for your workplace.

Conflict Management Courses

Challenging Behaviour in Schools

  • In-House Certification
  • 1 Day
  • Group

For a quote, call us on 01476 848 327

This course for staff in schools and child care settings explores the ability to resolve conflict through interpersonal skills rather than force.

Challenging Behaviour in Child Care

  • In-House Certification
  • Various
  • Group

For a quote, call us on 01476 848 327

This course explores the causes and strategies for identifying and managing challenging behaviours in children to create win-win outcomes.

Challenging Behaviour in Foster Care

  • In-House Certification
  • 4 hours
  • Group

For a quote, call us on 01476 848 327

This course explores the causes and strategies for managing challenging behaviours with the goal of meeting the foster child’s needs.

Challenging Behaviour in Adult Care

  • In-House Certification
  • Various
  • Group

For a quote, call us on 01476 848 327

This course explores the causes and strategies for identifying and managing challenging behaviours in adults to create win-win outcomes.

Managing Challenging Behaviour and De-Escalation in Adult Care

  • In-House Certification
  • 1 Day
  • Group

For a quote, call us on 01476 848 327

This course for care staff in adult care explores the ability to resolve conflict through interpersonal skills rather than force.

Conflict Management Day Course

  • In-House Certification
  • 1 Day
  • Group

For a quote, call us on 01476 848 327

This course is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.

Lone Worker Training

  • In-House Certification
  • 3 hours
  • Group

For a quote, call us on 01476 848 327

This course helps lone workers develop vital skills to be safer in their job. it can be combined with the Breakaway Skills training.

What people say about us

Andy our trainer was fantastic. He was knowledgeable, informative and fun. He had a great sense of humour and made the course content really interesting.
Nicola Ward, Jay Fostering
Course: Foster Care Training

Had an enjoyable day - highly recommend this trainer and this course as he sure knows his stuff.

Security Operative, Imperial College, London
Course: First Aid Scenario Training

The trainer was fantastic!!! Explained all aspects in detail, in context and without condesention. I enjoyed this course the most…

Carer, Norwich
Course: Moving & Handling People

Trainer had good knowledge backed up with good humour the course worked really well. Clear and concise.

Designer, Grantham
Course: Emergency First Aid at Work

Trainer was brilliant making the course very easy to learn and very enjoyable. Thank you.

Loneworker, London
Course: Breakaway Techniques

Benefits of using Able Training

Reliable
Reliable

We are so confident in our reliability that If we ever have to rearrange a training session at late notice, you get the training at half price! (see our Terms and Conditions for details).

Affordable
Affordable

We always aim to offer excellent value so when you book with us, we give you value for money with high maximum delegate allowances and discount rates for full day or multi-day bookings. All handouts and certification are included in the costs which means there are no hidden fees.

Enjoyable
Enjoyable

Training should help people to think and learn about the subject but people tend to learn more when they enjoy the subject. We work hard to make our courses interactive and engaging to help attendees enjoy their day.

Make an enquiry

For any information, quotes and booking please feel free to contact using the form below.