• Conflict Management
• Conflict Management Level 2
• Challenging Behaviour
• De-escalation
• Lone Worker Training

De-escalation

• 6 Hours
• From £300 View Pricing Policy
• Group

This full day course explores the ability to resolve conflict through interpersonal skills rather than force.

This is a great accompanying course to challenging behaviour as it helps attendees develop their reaction strategies to aggressive behaviour, but is also a great stand alone course to help individuals improve communication and conflict resolution abilities.

Attendees will be ABLE to:

• Understand the importance of de-escalation
• Identify the right time to intervene
• Develop their communication skills
• Utilise empathy skills to help build trust
• Demonstrate effective de-escalation techniques

 

 

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