This course is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.
Conflict Management & Resolution Training Courses Overview:
Conflict is a normal part of life but in some work environments it can create risks for staff that go beyond the norm and require additional skills to de-escalate or meet people’s needs. Developing these skills can give staff confidence to resolve difficult situations or provide positive behavioural support.
We offer a selection of courses in this area and always tailor our courses to our customers’ specific needs whether that be working with adults or children, mental health, dementia, learning disabilities, drug and alcohol issues or lone working.
Contact us to discuss any of the courses detailed below or your need for bespoke training for your workplace.
Are you an individual? Head to our individual's section for more information.
For care orientated conflict management training in a range of challenging behaviour and de-escalation techniques suitable for those working in the care sector click here.
Conflict Management, Managing Challenging Behaviour, Positive Behavioural Support
Challenging Behaviour in Adult Care
This course explores the causes and strategies for identifying and managing challenging behaviours in adults to create win-win outcomes.
Conflict Management, Personal Safety, PMVA & MVA
Conflict Management
This course is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.
Conflict Management, Health & Safety, Personal Safety
Lone Worker Training
A 3 hour conflict managment and training course designed to help lone workers develop vital skills to be safer in their job.
Conflict Management, Managing Challenging Behaviour
Challenging Behaviour in Schools
This course for staff in schools and child care settings explores the ability to resolve conflict through interpersonal skills rather than force.
Conflict Management, Managing Challenging Behaviour
Challenging Behaviour in Child Care
This course explores the causes and strategies for identifying and managing challenging behaviours in children to create win-win outcomes.
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