This course explores the causes and strategies for identifying and managing challenging behaviours in adults to create win-win outcomes.
Conflict Management & Resolution Training Courses Overview:
Conflict is a normal part of life but in some work environments it can create risks for staff that go beyond the norm and require additional skills to de-escalate or meet people’s needs. Developing these skills can give staff confidence to resolve difficult situations or provide positive behavioural support.
We offer a selection of courses in this area and always tailor our courses to our customers’ specific needs whether that be working with adults or children, mental health, dementia, learning disabilities, drug and alcohol issues or lone working.
Contact us to discuss any of the courses detailed below or your need for bespoke training for your workplace.
Are you an individual? Head to our individual's section for more information.
For care orientated conflict management training in a range of challenging behaviour and de-escalation techniques suitable for those working in the care sector click here.
Conflict Management, Personal Safety, PMVA & MVA
Conflict Management
This course is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.
Conflict Management, Health & Safety, Personal Safety
Lone Worker Training
A 3 hour conflict managment and training course designed to help lone workers develop vital skills to be safer in their job.
Conflict Management, Managing Challenging Behaviour
Challenging Behaviour in Schools
This course for staff in schools and child care settings explores the ability to resolve conflict through interpersonal skills rather than force.
Conflict Management, Managing Challenging Behaviour
Challenging Behaviour in Child Care
This course explores the causes and strategies for identifying and managing challenging behaviours in children to create win-win outcomes.
Can't find what you're looking for?
We're here to help.
Call 01476 979183 to talk to a training advisor who can help with your training needs.
Email us [email protected]
Latest stories
and insights

Mental Health, Mental Health in the Workplace and Mental Health First Aid
The United Kingdom’s Mental Health Awareness Week is an annual week to raise awareness of mental health and mental health problems and inspire action to promote the message of good mental health for all. Taking place every May, the theme for the year 2020 was kindness. In today’s increasingly knowledgeable and tolerant society, the fact…

What is FASD? (Foetal Alcohol Spectrum Disorder)
The varying effects of alcohol have been observed by human civilization for thousands of years. Its use is often varied, having a place in all levels of society and utilised consistently in medicine, religion, and social ritualism. The eternal contradiction between alcohol as essential for pleasure yet being a catalyst for pain and societal evil, is found throughout much…

How Autistic People Have Influenced Human Culture
This month plays host to the worldwide celebration of Autistic Pride Day. The 18th June saw organisations and people across the globe come together to connect with one another through various events, with the aim to celebrate autistic diversity and to demonstrate to allistic (non-autistic) people that those with autism are unique individuals, and not…

Mental Health in the Workplace and Mental Health First Aid
The 13th May see’s the start of this year’s Mental Health Awareness Week. In today’s increasingly knowledgeable and tolerant society, there’s still a whole lot of social stigma surrounding mental health. Mental health is conventionally defined by a person’s level of psychological well-being or the absence of mental illness – mental illness referring collectively to…
View Blog
“Excellent, hands on learning made fun and interactive. trainer answered every question and was very informative but also fun.”
“Trainer was brilliant making the course very easy to learn and very enjoyable. Thank you.”
“I really liked the trainer's style and method of training. This trainer is the best trainer I have ever had.”
“Trainer had good knowledge backed up with good humour the course worked really well. Clear and concise.”
“Very good course trainer has great knowledge of his subject and presents the course in a relaxed manner.”