This course explores the six stages of managing aggression and challenging behaviour including physical and non-physical defence strategies and will be tailored to your workplace setting.
The course develops delegates’ dynamic risk assessment and conflict management skills and knowledge of breakaway and defensive strategies.
This course is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.
A 3 hour conflict managment and training course designed to help lone workers develop vital skills to be safer in their job.
This course explores the law regarding physical intervention and teaches staff disengagement and defence techniques for varying risk levels.
A three hour training course that will show you how to protect yourself by becoming a harder target and develop your self defence skills.
The Health and Safety Executive (HSE) defines work-related violence as: Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. According to the HSE Lone Working is the factor which is most strongly associated with the risk of assaults at work HSE information for Lone Workers. This can include verbal abuse or threats as well as physical attacks. The impact of work violence can hugely impact on staff moral, productivity as well as moral and legal impacts.
Our training helps staff to better manage work related violence and develop skills to improve their conflict management and communication. It also encourages staff to take pro-active and reactive steps to maintain their personal safety.
Our Lone Worker personal safety course raises staff awareness to the risks within their role and gives them strategies to reduce the risk to a reasonable level.
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