This course is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.
Personal Safety Training for Lone Workers Overview:
The Health and Safety Executive (HSE) defines work-related violence as: Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. According to the HSE Lone Working is the factor which is most strongly associated with the risk of assaults at work HSE information for Lone Workers. This can include verbal abuse or threats as well as physical attacks. The impact of work violence can hugely impact on staff moral, productivity as well as moral and legal impacts.
Our training helps staff to better manage work related violence and develop skills to improve their conflict management and communication. It also encourages staff to take pro-active and reactive steps to maintain their personal safety.
Our Lone Worker personal safety course raises staff awareness to the risks within their role and gives them strategies to reduce the risk to a reasonable level.
Are you an individual? Head to our individual's section for more information.
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“Excellent, hands on learning made fun and interactive. trainer answered every question and was very informative but also fun.”
“Trainer was brilliant making the course very easy to learn and very enjoyable. Thank you.”
“I really liked the trainer's style and method of training. This trainer is the best trainer I have ever had.”
“Trainer had good knowledge backed up with good humour the course worked really well. Clear and concise.”
“Very good course trainer has great knowledge of his subject and presents the course in a relaxed manner.”