The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors.
Conflict management can therefore be a concern for any employer and conflict can take the form of verbal and physical abuse, intimidating behaviour and bullying, unwanted attention, and crime.
This Conflict Management Day Course is suitable for anyone who has a customer facing role, or deals with service users and members of the public. It will help delegates better understand how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.
Being proactive in recognising flashpoints and risk assessment
Putting appropriate procedures in place
Identifying signs of escalation
Recognising triggers and inhibitors
Understanding how people respond to threats
The roles of communication, listening skills and empathy in de-escalation.
Delegates will learn how to manage high risk conflict, about safe exit strategies, and the importance of team work in managing conflict. They will also learn what they should do after an incident of conflict, debriefing and recording such incidents.
Contact us for more information on this Conflict Management Training Course by completing the enquiry form on the right or using the buttons below.
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The trainer was fantastic!!! Explained all aspects in detail, in context and without condesention. I enjoyed this course the most…
I really liked the trainer's style and method of training. This trainer is the best trainer I have ever had.
Trainer was brilliant making the course very easy to learn and very enjoyable. Thank you.
Trainer had good knowledge backed up with good humour the course worked really well. Clear and concise.
Very good course trainer has great knowledge of his subject and presents the course in a relaxed manner.