Conflict management

Conflict Management
Course Description

In-House Certification

1 Day


The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors.

Conflict management can therefore be a concern for any employer and conflict can take the form of verbal and physical abuse, intimidating behaviour and bullying, unwanted attention, and crime.

This Conflict Management Day Course is suitable for anyone who has a customer facing role, or deals with service users and members of the public. It will help delegates better understand how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

It covers:

Being proactive in recognising flashpoints and risk assessment
Putting appropriate procedures in place
Identifying signs of escalation
Recognising triggers and inhibitors
Understanding how people respond to threats
The roles of communication, listening skills and empathy in de-escalation.
Delegates will learn how to manage high risk conflict, about safe exit strategies, and the importance of team work in managing conflict. They will also learn what they should do after an incident of conflict, debriefing and recording such incidents.

Contact us for more information on this Conflict Management Training Course by completing the enquiry form on the right or using the buttons below.

Attendees will be able to:

Use communication to solve problems and reduce the likelihood of conflict
Recognise the factors that influence human responses in conflict situations
Assess and reduce risks in conflict situations
Communicate effectively and de-escalate conflict in emotive situations
Follow good practice after conflict situations

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Benefits of using Able Training

We Come To You
We Come to You

Onsite training can be held at a venue of your choice and times to suit you and each course can be tailored and adapted to meet the needs of your workplace.

Years Of Experience
Years of Experience

We have been training staff for many years now, which gives us a greater insight into what companies and staff require from their courses.

Varied Group Sizes
Varied Group Sizes

We offer courses for individuals and groups, and are able to adapt to suit the needs of your workplace or specific requirements.

Call us on 01476 848327 to find out more

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