Managing aggression and conflict and physical intervention

Managing Challenging Behaviour and De-escalation
Course Description

In-House Certification

1 Day


This full day course explores the many forms of challenging behaviour and promotes the ability to resolve conflict through interpersonal skills rather than force.

Our training in the subject of managing difficult behaviours and aggression all follow the Able 6-Stage Target Model which is based on the principles of positive behavioural support, pro-active and responsive strategies and de-escalation. It is a person centred approach suitable for both adult and child environments and adapts to fits all forms of environments and behaviours.

This training is currently taught to staff around the country to assist those working with dementia, mental health and/or substance misuse issues, and clients with learning disabilities or autism. The Able system is praised for its simple but effective principles, its person centred approach and its adaptable design.

This full day course will enable participants to explore the issues that lead to challenging behaviour and is tailored to your environment and needs. They will learn:

  • How to identify challenging behaviour.
  • The causes of challenging behaviour.
  • The different stressors that can contribute to challenging behaviour.
  • How challenging behaviour can escalate.

Delegates will learn how to respond to rather than react to challenging behaviour through techniques including:

  • Behavioural analysis.
  • Behavioural planning.
  • Reinforcing and rewarding behaviour that is incompatible with challenging behaviour.
  • Appropriate use of praise and extinguishing behaviours.

The course includes the use of clear communication, de-escalation techniques and problem solving with the individual to create win-win outcomes, as well as what to do when faced with danger and helps attendees develop their reaction strategies to aggressive behaviour.

Delegates will learn how to manage high risk conflict, about safe exit strategies, and the importance of team work in managing conflict. They will also learn what they should do after an incident.

The course is ideal for care staff working in any adult care setting including care homes, nursing homes and adult social care.

Contact us for more information on this Managing Challenging Behaviour & De-Escalation in Adult Care Training Course by completing the enquiry form on the right or using the buttons below.

Attendees will be able to

Identify challenging behaviour
Understand the causes of challenging behaviour
Make adjustments that may help to reduce the behaviour
Learn how their actions can impact on the behaviour
Implement pro-active reduction strategies
Understand the importance of de-escalation
Identify the right time to intervene
Develop their communication skills
Utilise empathy skills to help build trust
Demonstrate effective de-escalation techniques

I am happy to receive marketing materials from ABLE Training including newsletters, offers and information.

[wpgdprc "By using this form you agree with the storage and handling of your data by this website as indicated in our privacy policy."]

*You will be unable to submit the form until the mandatory checkbox is selected.

Other courses you may be interested in:

Find out more about our Pricing Policy

Benefits of using Able Training

We Come To You
We Come to You

Onsite training can be held at a venue of your choice and times to suit you and each course can be tailored and adapted to meet the needs of your workplace.

Years Of Experience
Years of Experience

We have been training staff for many years now, which gives us a greater insight into what companies and staff require from their courses.

Varied Group Sizes
Varied Group Sizes

We offer courses for individuals and groups, and are able to adapt to suit the needs of your workplace or specific requirements.

Call us on 01476 848327 to find out more

What people say about us

Excellent, hands on learning made fun and interactive. trainer answered every question and was very informative but also fun.

Dental Nurse, Grantham
Course: Emergency First Aid at Work

Very good course trainer has great knowledge of his subject and presents the course in a relaxed manner.

Security Operative, Imperial College, London
Course: First Aid Scenario Training

Had an enjoyable day – highly recommend this trainer and this course as he sure knows his stuff.

Security Operative, Imperial College, London
Course: First Aid Scenario Training