conflict management online

Conflict Management Training Online

Our Conflict Management Training Online enables attendees to identify early warning signs of conflict as well as useful de-escalation strategies.

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What you'll learn.

  • The common barriers and impairments.
  • Understand what the LEAPS model stands for.
  • What occurs in an accident that can be assessed and developed to use different actions for any future incidents.
  • Understand different common barriers revolving around conflict management.
  • How to notice imminent danger signs.
  • Understand the different objects in the environment e.g., triggers and weapons.
  • What people factors can determine a difference of conflict/ violence, these factors include background, health, stressors, ability, emotion and physical.

About Conflict Management Training Online.

What laws are against workplace violence? What are inhibitors relating to conflict management in the workplace? What is Adrenal Hijacking? How are assumptions associated with conflict management? What is The Escalation Cycle? What are the imminent danger signs? What useful strategies are there? What is the LEAPS Model? What would you learn from the incident? Facial gestures and body language count for 55% of all communication. Our Online Conflict Management Course will help you answer the questions above and more.

Through our Online Conflict Management Course, you will gain an understanding of what inhibitors are. You will learn how your perceptions affect conflict. You will learn different useful de-escalation skills. You will learn some different early warning signs. You will learn the different types of consequences that can occur after violent conflict. You will learn the different levels of stress and how this can affect an individual. You will learn what Adrenal Hijacking is and how it is important? You will also learn what to avoid.

Who is Conflict Management Training Online for?

Our Conflict Management course is for anyone who works in a setting where conflict or violence may arise. Whatever care or non-care sector you work in our Conflict Management course will give you an understanding of how to use useful strategies to de-escalate an incident if it arises.

What are the learning outcomes?

  • Discuss the different types of de-escalation strategies.
  • Discuss how your perceptions can affect conflict.
  • Recognise the different early warning signs.
  • Be able to understand different inhibitors.
  • Evaluate the different legislation under workplace violence.
  • Demonstrate the consequences that can occur after an incident.
  • Develop knowledge, skills and strategies to decrease the risk of violent behaviours.
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Frequently Asked Questions

How to handle a conflict?
Handling a conflict effectively involves staying calm, actively listening to others’ perspectives and expressing your own calmly. Seek common ground, identify underlying issues, and brainstorm solutions together. Negotiate and compromise to find a mutually acceptable resolution, maintaining open communication throughout. Agree on specific next steps and follow up to ensure the resolution is effective. This approach fosters understanding, cooperation, and strengthens relationships through constructive conflict resolution.
Conflict management involves various approaches to resolving conflicts effectively. Key types include: Collaboration: Working together to find a win-win solution. Compromise: Both parties make concessions for a mutually acceptable middle ground. Accommodation: One party yields to maintain harmony. Avoidance: Ignoring or withdrawing from the conflict. Competing: Assertively pursuing one’s own interests. Mediation: A neutral third party facilitates negotiation. Arbitration: A neutral third party makes a binding decision. Problem-Solving: Addressing underlying issues for sustainable solutions. Each approach is suited for different contexts and goals.
The 5 C’s of conflict management are: Communication: Clear and open communication to understand each other’s perspectives. Collaboration: Working together to find mutually acceptable solutions. Compromise: Making concessions to reach a middle ground. Control: Managing emotions and behaviours to prevent escalation. Conflict Resolution: Addressing conflicts by identifying issues, exploring options, and preventing future conflicts.

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