To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirement of ISO9001:2015.

As such, the Directors of Able. Training Support Ltd are committed to the following:

• Establish measurable quality and business objectives that are consistent with the context and strategic direction of the organisation and address risks and opportunities associated with them;
• Ensure quality objectives help the organisation achieve customer requirements by:
  • Providing a high standard of customer service and after sales support and maintain a high quality and relevance of training materials.
• Monitor and measure the effectiveness of its business processes and objectives through management reviews and internal audit process;
• Proactively seek feedback from customer on how well its services meet their requirements and set objectives for continual improvements;
• Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence;
• Select and work closely with external trainers who enable the organisation to create and deliver a reliable performance;
• Recruit employees who are customer-focused. and support them with appropriate training and systems to ensure their competence always meets the organisation’s requirements;
• Provide a work environment that promotes the wellbeing of its employees and encourages positive teamwork
• Encourage all employees to identify problems and makes suggestions to improve all aspects of the organisation’s products/services and business processes;
• Ensure that all employees are he  of the QualityPolicy and are committed to the effective implementation of the Quality Management System;
• Ensure that the organisation complies with all necessary regulatory and legal requirements.

The continual improvement of the organisation’s Quality Management System is a fundamental to the success of its business, and must be supported by all employees as an integral part of their daily work.