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Privacy Policy

Version: 2.0
Last Updated: May 2026
Review Date: May 2027

 

Privacy Policy

Background

Able Training Support Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, communicates with us, attends our training courses, or otherwise engages with our services.

We will only collect and use personal data in ways that are described in this Privacy Policy and in a manner that is consistent with our obligations and your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable data protection legislation.

Please read this Privacy Policy carefully and ensure that you understand it.

 

  1. Information About Us

Able Training Support Ltd is a Limited Company registered in England and Wales under company number 09394515.

Registered Office:
Able Training Support Ltd
Unit 21 Priest Court, Springfield Business Park,
Grantham
Lincolnshire
NG31 7FZ

VAT Number: 245784377

Data Protection Lead: Karen Hayes
Email Address: [email protected]
Telephone Number: 01476 979183

Website: www.able-training.co.uk

For the purposes of data protection law, Able Training Support Ltd is the “Data Controller”.

 

  1. What Does This Policy Cover?

This Privacy Policy explains how we use your personal data when:

  • You visit our website;
  • Contact us by phone, email, social media, website forms, or post;
  • Make an enquiry or booking;
  • Attend one of our training courses;
  • Work with us as a trainer, contractor, supplier, or partner;
  • Subscribe to marketing communications;
  • Interact with us through third-party systems or platforms.

Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we recommend that you check the privacy policies of any such websites before providing any data.

 

  1. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 as any information relating to an identifiable person who can be directly or indirectly identified.

This may include:

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Job title;
  • Organisation name;
  • Date of birth;
  • Training records and certification data;
  • IP address and website usage information;
  • Payment and invoicing information;
  • Accessibility or support requirements relevant to training delivery.

 

  1. What Are My Rights?

Under data protection legislation, you have the following rights:

  • The right to be informed about our collection and use of your personal data;
  • The right to access the personal data we hold about you;
  • The right to have inaccurate or incomplete personal data corrected;
  • The right to request deletion of your personal data where appropriate;
  • The right to restrict processing;
  • The right to object to processing;
  • The right to withdraw consent where consent is relied upon;
  • The right to data portability;
  • Rights relating to automated decision-making and profiling.

We do not carry out automated decision-making or profiling.

To exercise any of your rights, please contact us using the details in Section 11.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO)

We would appreciate the opportunity to resolve any concerns directly before you contact the ICO.

 

  1. What Personal Data Do We Collect?

Depending on how you interact with us, we may collect some or all of the following personal data:

Information You Provide Directly

  • Name;
  • Email address;
  • Telephone number;
  • Company or organisation details;
  • Billing and payment details;
  • Training attendance records;
  • Course feedback;
  • Information submitted via forms, emails, or enquiries.

Information Collected Automatically

Our website may collect certain technical information automatically, including:

  • IP address;
  • Browser type and version;
  • Device information;
  • Pages visited and time spent on the website;
  • Cookies and similar technologies.

For further information, please see our Cookie Policy.

Special Category Data

In limited circumstances, we may process special category data where necessary for:

  • Accessibility adjustments;
  • Health and safety requirements;
  • Safeguarding obligations;
  • Reasonable adjustments during training.

We will only process this information where lawful to do so and where appropriate safeguards are in place.

 

  1. How Do We Use Your Personal Data?

We use personal data for the following purposes:

  • Responding to enquiries;
  • Managing bookings and delivering training;
  • Issuing certificates and maintaining training records;
  • Providing customer support;
  • Managing invoicing and payments;
  • Improving our services and website;
  • Sending relevant updates or marketing communications where permitted;
  • Meeting legal, regulatory, safeguarding, and accreditation obligations.

We will only use your personal data where we have a lawful basis to do so under UK GDPR, including:

  • Performance of a contract;
  • Compliance with a legal obligation;
  • Legitimate interests;
  • Consent.

Where we rely on legitimate interests, we ensure that your rights and freedoms are not overridden.

 

  1. Marketing Communications

We may send you information about our courses, services, events, or updates where:

  • You have consented to receive marketing communications; or
  • We are permitted to do so under applicable marketing laws.

You can unsubscribe or opt out at any time by:

  • Clicking the unsubscribe link in emails; or
  • Contacting us directly.

We do not sell personal data to third parties.

 

  1. How Long Do We Keep Your Personal Data?

We will only retain personal data for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, insurance, safeguarding, and accreditation requirements.

Retention periods may vary depending on the type of information and the purpose for which it is held.

Where data is no longer required, it will be securely deleted or anonymised.

 

  1. How and Where Do We Store Your Data?

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

These measures may include:

  • Secure password-protected systems;
  • Access controls and permissions;
  • Staff confidentiality obligations;
  • Secure cloud-based systems and backups;
  • Anti-virus and cyber security protections;
  • Procedures for handling data breaches.

Some of our systems or service providers may store or process data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR.

 

  1. Do We Share Your Personal Data?

We may share personal data where necessary with:

  • Awarding organisations and accreditation bodies;
  • External trainers and associates delivering services on our behalf;
  • IT, CRM, software, and hosting providers;
  • Accountants, auditors, insurers, or professional advisers;
  • Payment processors;
  • Regulatory authorities, courts, or law enforcement where required.

Examples of awarding or accrediting organisations may include:

  • Qualsafe Awards;
  • BILD ACT;
  • Institute of Conflict Management (ICM);
  • Other relevant certification or accreditation providers.

We require all third parties to respect the security and confidentiality of personal data and to process it lawfully.

We do not sell personal data.

 

  1. How Can I Access My Personal Data?

You may request details of the personal data we hold about you by making a Subject Access Request (SAR).

Requests should be made in writing using the contact details below.

We will normally respond within one month, although this may be extended where permitted by law for complex requests.

There is normally no charge unless a request is manifestly unfounded or excessive.

 

  1. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience.

You can manage or disable cookies through your browser settings.

Further information can be found in our Cookie Policy.

 

  1. How Do I Contact You?

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

Karen Hayes
Able Training Support Ltd
Email: [email protected]
Telephone: 01476 979183
Address: Unit 21 Priest Court, Springfield Park, Grantham, Lincolnshire, NG31 7FZ

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations.

Any updated version will be published on our website with the revised “Last Updated” date.

We recommend checking this page periodically to remain informed about how we protect your personal data.

 

© Able Training Support Ltd – Company Number 09394515