Learn what constitutes conflict management.
What is Conflict Management? What is workplace violence? Why is managing conflict important? What are causes of aggression? What is a dynamic risk assessment? What skills are involved in managing conflict? What is reasonable force and proportionality?
Our Managing Conflict and Breakaway course will help you answer the questions above and more.
In the UK in 2020, 26% of individual contributors said conflict was common, as did 20% of leaders.
During our Managing Conflict and Breakaway course, you will gain an understanding of what conflict management is and what is involved. You will learn how the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work 1999 is involved. You will learn what factors and disorders can affect the way the brain works. You will learn what a Dynamic Risk Assessment is. You will learn to recognise signs of escalation. You will also learn how communication is involved in conflict management. You will learn effective and appropriate breakaway and disengagement techniques.
What you'll learn.
- What Conflict Management is and what is involved.
- Use communication to solve problems and reduce the likelihood of conflict.
- Recognise the factors that influence human responses in conflict situations.
- Understand what factors may change the way the brain works.
- Understand the awareness of people, objects, and environment.
- Communicate effectively and de-escalate conflict in emotive situations.
- Recognise signs of escalation and take appropriate action.
- Understand the law relating to ‘Self Defence’ and ‘Physical Intervention.
- Demonstrate personal safety skills and non-restrictive physical interventions.
Practical skills will be taught within the context of the dynamic risk assessment and the focus of the techniques taught will vary on the organisational needs (e.g primary school setting will be different to adult mental health).
Who is Managing Conflict and Breakaway Training for?
Our Managing Conflict and Breakaway course is for employers to deliver to their employees. The Health and Safety at Work Act 1974 states that an employer must protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors.
What are the learning outcomes?
By the end of this course, you will be able to….
- Discuss what conflict management is and what is involved.
- Discuss what types of legislation is involved.
- Recognise what de-escalation is and what the LEAPS Model for De-escalation is.
- Understand reasonable force and perform a dynamic risk assessment.
- Develop knowledge, skills, and strategies to develop positive environments.
- Improve communication skills.
- Demonstrate effective breakaway and disengagement techniques (including wrist, hair, throat and clothing grabs).
- Download course brochure
