Able Training / Effective Communication Skills

Effective Communication Skills

This course explores the pitfalls of communication and teaches key skills to improve abilities.

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About this course

Many people can assume communication is easy and natural to do as we use the skills so often in our day to day lives. However, there are many areas where errors can occur, mistakes are made and the idea you or the person you are talking with, encodes and transmits is then misinterpreted or misunderstood. This can impact on many areas of the business setting. This course can be run as a full day or half day workshop and explores the pitfalls of communication and teaches key skills to improve abilities.

What does Effective Communication Skills cover?

Communication is a key part of human interaction and because we use communication all the time it is easy to assume that the practice is simple. However Communication is complex and mistakes can create confrontation, mistakes and misunderstandings. This course explores the intricacies of communication by exploring the different components of communication including body language, tone and language. We will look at barriers to communication and how we may overcome them. It also looks at various methods of communication including person to person, telephone and written communication

Who is this course for?

This course can be adapted to any setting with the aim of improving communication across different routes. Management too staff and visa versa, staff too staff and staff to customer/service user (this can be made specific to the setting needs). This course can be run as either a half or full-day course and can be used as an excellent team-building opportunity as well as an informative course.

What will you achieve?

By the end of the course, you‘ll be able to…

Describe the importance of effective communication at work
Explain how to meet the communication and language needs, wishes and preferences of individuals
Describe the principles and practices relating to confidentiality
Recognise common mistakes of communication
Improve active listening skills
Be aware of body language signals and adjust their own
Ask appropriate style questions to improve communication
Develop the skills of rapport building
Understand the importance of self awareness

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Frequently asked questions

How much does it cost?

Our prices are personalised to the company, including how many delegates, and location. Please make an enquiry to get a personalised quote with no hidden costs.

Where do you cover?

We cover the whole of the UK.

Do you offer virtual training?

Many of our courses can be adapted for both classroom settings or virtual platforms like zoom. Some courses that include a practical aspect can only be delivered in a classroom setting.

Are your courses certified/accredited?

All learners will recieve a certificate for any course they complete. Some of our courses are inhouse certified, some of our courses are regulated by Ofqual and others are accreddited by other awarding bodies.

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Reviews from Google

From real students

I can say with all truth that this service is class A1. We have used there Breakaway Restraint/conflict management & also E-learning courses services for many years now & everything has been delivered professionally and extremely clearly with no problems.

I have been on several training courses run by this company over the last. Each time the trainer have been really good at making the course contact interesting and interactive. This certainly helps me to remember everything. Would recommend them.

I absolutely love attending training with Able Training. The courses are professionally prepared and delivered and the trainers are of a very high standard and are very engaging and knowledgeable. Awesome!

Fantastic training , I have participated in a number of courses over the last 12 months , each course has been very interesting and helpful to my role as a foster Carer , the information is presented in a interesting way and gets each point across effectively, I would highly recommend them ! I am looking forward to more in the near future .

Able training delivered Conflict management to our staff and they all found it extremely useful, feedback included; 'I really enjoyed this course, I found the facilitator very enthusiastic and passionate about the subject. The course was highly informative and I would recommend it. Thank you Able training!

Great 'Restraint training' course at Earlham Primary School in North London. Very professional and would highly recommend to other schools. Friendly, to the point, and tailored to our requirements. Thank you.

Specialists in your
corner

We work with specialists including doctors, nurses, dietitians and psychologists to keep our courses up to date and relevant.

Personalised
courses

Our courses can be personalised to the individual setting to meet the unique needs of your company.

Across the
UK

Training can be delivered at a venue of your choice or at one of our training locations across the UK.

Trusted by companies of all sizes

Whether you’re an established enterprise or a growing startup, we’ve got your training needs covered. Trusted by companies of all sizes including:
Alzheimer’s Society, Mind, Foster Care Associate, Nursing Midwifery Council and the Scouts.