Effective Communication Skills

This course explores the pitfalls of communication and teaches key skills to improve abilities.
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About this course

Many people can assume communication is easy and natural to do as we use the skills so often in our day to day lives. However, there are many areas where errors can occur, mistakes are made and the idea you or the person you are talking with, encodes and transmits is then misinterpreted or misunderstood. This can impact on many areas of the business setting. This course can be run as a full day or half day workshop and explores the pitfalls of communication and teaches key skills to improve abilities.

What does Effective Communication Skills cover?

Communication is a key part of human interaction and because we use communication all the time it is easy to assume that the practice is simple. However Communication is complex and mistakes can create confrontation, mistakes and misunderstandings. This course explores the intricacies of communication by exploring the different components of communication including body language, tone and language. We will look at barriers to communication and how we may overcome them. It also looks at various methods of communication including person to person, telephone and written communication

Who is this course for?

This course can be adapted to any setting with the aim of improving communication across different routes. Management too staff and visa versa, staff too staff and staff to customer/service user (this can be made specific to the setting needs). This course can be run as either a half or full-day course and can be used as an excellent team-building opportunity as well as an informative course.

What will you achieve?

By the end of the course, you‘ll be able to…

  • Describe the importance of effective communication at work
  • Explain how to meet the communication and language needs, wishes and preferences of individuals
  • Describe the principles and practices relating to confidentiality
  • Recognise common mistakes of communication
  • Improve active listening skills
  • Be aware of body language signals and adjust their own
  • Ask appropriate style questions to improve communication
  • Develop the skills of rapport building
  • Understand the importance of self awareness

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Frequently asked questions

Our prices are personalised to the company, including how many delegates, and location. Please make an enquiry to get a personalised quote with no hidden costs.

We cover the whole of the UK.

Many of our courses can be adapted for both classroom settings or virtual platforms like zoom. Some courses that include a practical aspect can only be delivered in a classroom setting.
All learners will recieve a certificate for any course they complete. Some of our courses are inhouse certified, some of our courses are regulated by Ofqual and others are accreddited by other awarding bodies.

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Reviews from Google

From real students
Jay Benjamin
Jay Benjamin
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I can say with all truth that this service is class A1. We have used there Breakaway Restraint/conflict management & also E-learning courses services for many years now & everything has been delivered professionally and extremely clearly with no problems.
Louise Sullivan
Louise Sullivan
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I have been on several training courses run by this company over the last. Each time the trainer have been really good at making the course contact interesting and interactive. This certainly helps me to remember everything. Would recommend them.
Nicola Olorenshaw
Nicola Olorenshaw
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I absolutely love attending training with Able Training. The courses are professionally prepared and delivered and the trainers are of a very high standard and are very engaging and knowledgeable. Awesome!
Rebecca Markham
Rebecca Markham
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Fantastic training , I have participated in a number of courses over the last 12 months , each course has been very interesting and helpful to my role as a foster Carer , the information is presented in a interesting way and gets each point across effectively, I would highly recommend them ! I am looking forward to more in the near future .
Aneka Roy
Aneka Roy
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Able training delivered Conflict management to our staff and they all found it extremely useful, feedback included; 'I really enjoyed this course, I found the facilitator very enthusiastic and passionate about the subject. The course was highly informative and I would recommend it. Thank you Able training!
Ronnie Passe
Ronnie Passe
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Great 'Restraint training' course at Earlham Primary School in North London. Very professional and would highly recommend to other schools. Friendly, to the point, and tailored to our requirements. Thank you.

Why choose Able?

Specialists in your

We work with specialists including doctors, nurses, dietitians and psychologists to keep our courses up to date and relevant.


Our courses can be personalised to the individual setting to meet the unique needs of your company.

Across the

Training can be delivered at a venue of your choice or at one of our training locations across the UK.

Trusted by companies of all sizes

Whether you’re an established enterprise or a growing startup, we’ve got your training needs covered. Trusted by companies of all sizes including:
Alzheimer’s Society, Mind, Foster Care Associate, Nursing Midwifery Council and the Scouts.

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Complete the contact form below to get in touch with our team of training advisors

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A training partner will be provided to consult and work with you to create a solution that meets your specific training needs.

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Receive a tailored quote and book your chosen date.

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