Effective Communication Skills

This course explores the pitfalls of communication and teaches key skills to improve abilities.

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Effective Communication Skills Overview:

Many people can assume communication is easy and natural to do as we use the skills so often in our day to day lives. However, there are many areas where errors can occur, mistakes are made and the idea you or the person you are talking with, encodes and transmits is then misinterpreted or misunderstood. This can impact on many areas of the business setting. This course can be run as a full day or half day workshop and explores the pitfalls of communication and teaches key skills to improve abilities.

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Are you an individual? Head to our individual's section for more information.

In-house Certification

The course is delivered over 3 hours

Our group training is offered for 3-15 attendees per trainer

Get started:

Call 01476 979183 to talk to a training advisor who can help with your training needs.
Email us [email protected]

Get started

Are you an individual? Head to our individual's section for more information.

What is covered:

Communication is a key part of human interaction and because we use communication all the time it is easy to assume that the practice is simple. However Communication is complex and mistakes can create confrontation, mistakes and misunderstandings. This course explores the intricacies of communication by exploring the different components of communication including body language, tone and language. We will look at barriers to communication and how we may overcome them. It also looks at various methods of communication including person to person, telephone and written communication

Who is the course for?

This course can be adapted to any setting with the aim of improving communication across different routes. Management too staff and visa versa, staff too staff and staff to customer/service user (this can be made specific to the setting needs). This course can be run as either a half or full-day course and can be used as an excellent team-building opportunity as well as an informative course.

What will you achieve?

  • Describe the importance of effective communication at work
  • Explain how to meet the communication and language needs, wishes and preferences of individuals
  • Describe the principles and practices relating to confidentiality
  • Recognise common mistakes of communication
  • Improve active listening skills
  • Be aware of body language signals and adjust their own
  • Ask appropriate style questions to improve communication
  • Develop the skills of rapport building
  • Understand the importance of self awareness

Let's get you started:

Want to know more? Fill out the form below and one of our team will be in touch.
Alternatively call 01476 979183 or email us [email protected] to talk to a training advisor.

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    Why Choose Able?

    • Specialists in your corner: We work with a fantastic selection of specialists including doctors nurses dietitians and psychologists to keep our courses up to date and relevant.
    • Here for you and your team — we don’t just deliver the training and move on — we work with you as your long-term partner to help you manage your training needs and navigate courses.
    • Training tailored for you: We can work with you to design a bespoke course tailored to meet the unique needs of your company.
    • Transparent Pricing: Transparent pricing means there are no hidden fees just affordable reliable training.
    • On-site training: To avoid disruption of your service onsite training can be held at a venue of your choice and at times to suit you.

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    Call 01476 979183 to talk to a training advisor who can help with your training needs.
    Email us [email protected]

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