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Lone Worker Training

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A 3-hour Lone Worker Training Course designed to help lone workers develop vital skills to be safer in their job.

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  • Certified
  • 3 hours
  • Classroom

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Trusted by over 1000 businesses throughout the UK

Lone Worker Training is needed where members of your workforce might be particularly vulnerable. The law states that appropriate risk assessments must be in place to protect them while they are completing their job. This course helps lone workers develop vital skills to be safer in their job. Lone workers include those who work in the community, work unsociable hours, or work in isolation on site, or have times when they are left on their own on a premises.

The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff and applies even when an employee is working off-site.

This course can be combined with Breakaway techniques for a full days training ideal for lone working staff.

What you'll learn.

This course teaches delegates how to recognise the risks associated with Lone working, and how to identify challenging behaviour.  Delegates will be taught to develop their dynamic risk assessment skills, as well as strong conflict management skills.  Delegates will be able to maintain a safe travel checklist when Lone Working, be able to assess risk, make themselves a “hard target,” and understand the law as it refers to reasonable force.

Who is Lone Worker Training for?

This course is essential training for anyone who is Lone Working within isolation, or left alone to work by themselves for an extended period.  It is also essential training for anyone working alone who is expected to interact regularly with members of the public, and any individuals working solo within environments where there is an expected or increased risk of conflict or challenging behaviour.

What are the learning outcomes?

Attendees will be able to:
  • Identify challenging behaviour
  • Recognise the risks associated with lone working
  • Perform dynamic risk assessments
  • Use communication to solve problems and reduce the likelihood of conflict
  • Recognise the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Follow good practice after conflict situations
  • Download course brochure

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Frequently Asked Questions

What is a lone worker?
A lone worker is an employee who performs their job tasks alone without close or direct supervision. They may operate in various environments, such as fixed locations or remote areas, and may face specific risks that require careful management and safety protocols.
The three categories of lone workers typically include: Fixed Lone Workers: Those who work alone at a fixed location, such as security guards or receptionists. Mobile Lone Workers: Those who work alone but move between different locations, such as delivery drivers or social workers. Isolated Lone Workers: Those who work alone in remote or hazardous environments where assistance may be difficult to access, such as forestry workers or oil rig operators.
Top tips for lone working include: Risk Assessment: Identify and mitigate potential hazards specific to your work environment. Communication: Maintain regular check-ins with colleagues or supervisors, using devices like phones or radios. Emergency Planning: Have a clear plan for emergencies, including knowing whom to contact and where emergency equipment is located. Training: Receive adequate training in safety procedures, first aid, and how to handle potential threats. Personal Safety Devices: Carry and use devices like panic alarms or GPS trackers for added security. Health and Well-being: Prioritize regular breaks, hydration, and self-care to maintain focus and well-being. Awareness: Stay vigilant and aware of your surroundings, especially in potentially risky situations.

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  • Tailored Learning: Our programs are adaptable to meet every learner’s needs.
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I really appreciated that Andy took time to personalise the content. My role requires me to deliver a lot of customer service via email and telephone, so he made an effort to include content and examples that were applicable to my role.
Lone Worker, presenting identification at door
Great restraint training course, very professional and highly recommended to other schools.

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