Conflict Management Training

Our conflict management training is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.

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Conflict Management Training Overview:

Our Conflict Management training is suitable for anyone who has a customer-facing role or deals with service users and members of the public. It will help delegates better understand how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

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Are you an individual? Head to our individual's section for more information.

In-house Certification

The course is delivered over Varies

Our group training is offered for 3-15 attendees per trainer

Get started:

Call 01476 979183 to talk to a training advisor who can help with your training needs.
Email us [email protected]

Get started

Are you an individual? Head to our individual's section for more information.

What is covered:

Delegates will learn how to manage high risk conflict, about safe exit strategies, and the importance of team work in managing conflict. They will also learn what they should do after an incident of conflict, debriefing and recording such incidents.

Being proactive in recognising flashpoints and risk assessment
Putting appropriate procedures in place
Identifying signs of escalation
Recognising triggers and inhibitors
Understanding how people respond to threats
The roles of communication, listening skills and empathy in de-escalation.

Who is the course for?

The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors. Conflict management can therefore be a concern for any employer and conflict can take the form of verbal and physical abuse, intimidating behaviour and bullying, unwanted attention, and crime.

What will you achieve?

  • Use communication to solve problems and reduce the likelihood of conflict
  • Recognise the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Follow good practice after conflict situations

Let's get you started:

Want to know more? Fill out the form below and one of our team will be in touch.
Alternatively call 01476 979183 or email us [email protected] to talk to a training advisor.

    Why Choose Able?

    • Specialists in your corner: We work with a fantastic selection of specialists including doctors nurses dietitians and psychologists to keep our courses up to date and relevant.
    • Here for you and your team — we don’t just deliver the training and move on — we work with you as your long-term partner to help you manage your training needs and navigate courses.
    • Training tailored for you: We can work with you to design a bespoke course tailored to meet the unique needs of your company.
    • Transparent Pricing: Transparent pricing means there are no hidden fees just affordable reliable training.
    • On-site training: To avoid disruption of your service onsite training can be held at a venue of your choice and at times to suit you.

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    Call 01476 979183 to talk to a training advisor who can help with your training needs.
    Email us [email protected]

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