This Conflict Management Course is suitable for anyone who has a customer-facing role or deals with service users and members of the public. It will help delegates better understand how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.
Delegates will learn how to manage high risk conflict, about safe exit strategies, and the importance of team work in managing conflict. They will also learn what they should do after an incident of conflict, debriefing and recording such incidents.
Being proactive in recognising flashpoints and risk assessment
Putting appropriate procedures in place
Identifying signs of escalation
Recognising triggers and inhibitors
Understanding how people respond to threats
The roles of communication, listening skills and empathy in de-escalation.
The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors. Conflict management can therefore be a concern for any employer and conflict can take the form of verbal and physical abuse, intimidating behaviour and bullying, unwanted attention, and crime.
By the end of the course, you‘ll be able to…
Our prices are personalised to the company, including how many delegates, and location. Please make an enquiry to get a personalised quote with no hidden costs.
We cover the whole of the UK.
Our ADHD Awareness Course helps you understand attention deficit hyperactivity disorder (ADHD) including ADHD symptoms, how to recognise it and how to support an individual who displays ADHD for both adults and children.
This 3 hour awareness course will be tailored to focus on residential, domiciliary, child or adult settings and meets National Minimum Standards and fulfils CQC and Ofsted guidelines for administration of Medication.
This 3 hour awareness course will be tailored to focus on residential, domiciliary, child or adult settings and meets National Minimum Standards and fulfils CQC and Ofsted guidelines for administration of Medication.
Our courses can be personalised to the individual setting to meet the unique needs of your company.
Training can be delivered at a venue of your choice or at one of our training locations across the UK.
Whether you’re an established enterprise or a growing startup, we’ve got your training needs covered.
Complete the contact form below to get in touch with our team of training advisors
A training partner will be provided to consult and work with you to create a solution that meets your specific training needs.
Recieve a tailored quote and book your chosen date.
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