Conflict Management

This course is appropriate for anyone who has a customer facing role, deals with service users or the public and may experience aggressive or intimidating behaviour.
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5/5

Conflict Management Training

This Conflict Management Course is suitable for anyone who has a customer-facing role or deals with service users and members of the public. It will help delegates better understand how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

What does this course cover?

Delegates will learn how to manage high risk conflict, about safe exit strategies, and the importance of team work in managing conflict. They will also learn what they should do after an incident of conflict, debriefing and recording such incidents.

Being proactive in recognising flashpoints and risk assessment
Putting appropriate procedures in place
Identifying signs of escalation
Recognising triggers and inhibitors
Understanding how people respond to threats
The roles of communication, listening skills and empathy in de-escalation.

Who is this course for?

The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors. Conflict management can therefore be a concern for any employer and conflict can take the form of verbal and physical abuse, intimidating behaviour and bullying, unwanted attention, and crime.

What will you achieve?

By the end of the course, you‘ll be able to…

  • Use communication to solve problems and reduce the likelihood of conflict
  • Recognise the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Follow good practice after conflict situations

Course Rating

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Frequently asked questions

Our prices are personalised to the company, including how many delegates, and location. Please make an enquiry to get a personalised quote with no hidden costs.

We cover the whole of the UK.

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Reviews from Google

From real students
Jay Benjamin
Jay Benjamin
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I can say with all truth that this service is class A1. We have used there Breakaway Restraint/conflict management & also E-learning courses services for many years now & everything has been delivered professionally and extremely clearly with no problems.
Louise Sullivan
Louise Sullivan
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I have been on several training courses run by this company over the last. Each time the trainer have been really good at making the course contact interesting and interactive. This certainly helps me to remember everything. Would recommend them.
Nicola Olorenshaw
Nicola Olorenshaw
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I absolutely love attending training with Able Training. The courses are professionally prepared and delivered and the trainers are of a very high standard and are very engaging and knowledgeable. Awesome!
Rebecca Markham
Rebecca Markham
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Fantastic training , I have participated in a number of courses over the last 12 months , each course has been very interesting and helpful to my role as a foster Carer , the information is presented in a interesting way and gets each point across effectively, I would highly recommend them ! I am looking forward to more in the near future .
Aneka Roy
Aneka Roy
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Able training delivered Conflict management to our staff and they all found it extremely useful, feedback included; 'I really enjoyed this course, I found the facilitator very enthusiastic and passionate about the subject. The course was highly informative and I would recommend it. Thank you Able training!
Ronnie Passe
Ronnie Passe
Read More
Great 'Restraint training' course at Earlham Primary School in North London. Very professional and would highly recommend to other schools. Friendly, to the point, and tailored to our requirements. Thank you.
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