Conflict Management Training Overview:
Our Conflict Management training is suitable for anyone who has a customer-facing role or deals with service users and members of the public. It will help delegates better understand how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.
The course is delivered over Varies
Our group training is offered for 3-15 attendees per trainer
What is covered:
Delegates will learn how to manage high risk conflict, about safe exit strategies, and the importance of team work in managing conflict. They will also learn what they should do after an incident of conflict, debriefing and recording such incidents.
Being proactive in recognising flashpoints and risk assessment
Putting appropriate procedures in place
Identifying signs of escalation
Recognising triggers and inhibitors
Understanding how people respond to threats
The roles of communication, listening skills and empathy in de-escalation.
Who is the course for?
The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors. Conflict management can therefore be a concern for any employer and conflict can take the form of verbal and physical abuse, intimidating behaviour and bullying, unwanted attention, and crime.
What will you achieve?
- Use communication to solve problems and reduce the likelihood of conflict
- Recognise the factors that influence human responses in conflict situations
- Assess and reduce risks in conflict situations
- Communicate effectively and de-escalate conflict in emotive situations
- Follow good practice after conflict situations
Why Choose Able?
“Excellent, hands on learning made fun and interactive. trainer answered every question and was very informative but also fun.”
“Trainer was brilliant making the course very easy to learn and very enjoyable. Thank you.”
“I really liked the trainer's style and method of training. This trainer is the best trainer I have ever had.”
“Trainer had good knowledge backed up with good humour the course worked really well. Clear and concise.”
“Very good course trainer has great knowledge of his subject and presents the course in a relaxed manner.”