Conflict Management Training

Our Conflict Management course enables attendees to understand how to effectively manage and or de-escalate the situation.
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About this course

What is Conflict Management? Why is Conflict Management important? Is Conflict Management important? What skills are involved in Conflict Management? Our Conflict Management course will help you answer the questions above and more.

In the UK in 2020, 26% of individual contributors said conflict was common, as did 20% of leaders.

Through our Conflict Management course, you will gain an understanding of what conflict management is and what is involved. You will learn how the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work 1999 is involved. You will learn what factors and disorders can affect the way the brain works. You will learn what a Dynamic Risk Assessment is. You will also learn how communication is involved in conflict management. 

What does Conflict Management Training cover?

  • What Conflict Management is and what is involved.
  • Recognise the hierarchy of controls.
  • Understand what factors may change the way the brain works.
  • Understand the awareness of people, objects, and environment.
  • Understand what de-escalation is and how it is effective.
  • Gain knowledge in how communication can be represented/ perceived.
  • Explore reasons to why conflict management is important.
  • Explore reasons to why an individual may turn to violence.
  • Outline strategies to resolve, manage and de-escalate a situation.

Who is this course for?

Our Conflict Management course is for employers to deliver to their employees. The Health and Safety at Work Act 1974 states that an employer must protect the safety of employees, temporary and agency staff as well as those affected by their activities such as services users and visitors.

What will you achieve?

By the end of the course, you‘ll be able to…

  • Discuss what conflict management is and what is involved.
  • Discuss what types of legislation is involved.
  • Recognise what de-escalation is and what the LEAPS Model for De-escalation is.
  • Evaluate the different barriers there is of communication.
  • Demonstrate how to use effective communication relating to conflict management.
  • Develop knowledge, skills, and strategies to develop positive environments.
  • Improve communication skills. 
  • Recognise and effectively manage escalation.

Course Rating

Frequently asked questions

Our prices are personalised to the company, including how many delegates, and location. Please make an enquiry to get a personalised quote with no hidden costs.

We cover the whole of the UK.

Many of our courses can be adapted for both classroom settings or virtual platforms like zoom. Some courses that include a practical aspect can only be delivered in a classroom setting.
All learners will recieve a certificate for any course they complete. Some of our courses are inhouse certified, some of our courses are regulated by Ofqual and others are accreddited by other awarding bodies.

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Reviews from Google

From real students
Jay Benjamin
Jay Benjamin
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I can say with all truth that this service is class A1. We have used there Breakaway Restraint/conflict management & also E-learning courses services for many years now & everything has been delivered professionally and extremely clearly with no problems.
Louise Sullivan
Louise Sullivan
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I have been on several training courses run by this company over the last. Each time the trainer have been really good at making the course contact interesting and interactive. This certainly helps me to remember everything. Would recommend them.
Nicola Olorenshaw
Nicola Olorenshaw
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I absolutely love attending training with Able Training. The courses are professionally prepared and delivered and the trainers are of a very high standard and are very engaging and knowledgeable. Awesome!
Rebecca Markham
Rebecca Markham
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Fantastic training , I have participated in a number of courses over the last 12 months , each course has been very interesting and helpful to my role as a foster Carer , the information is presented in a interesting way and gets each point across effectively, I would highly recommend them ! I am looking forward to more in the near future .
Aneka Roy
Aneka Roy
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Able training delivered Conflict management to our staff and they all found it extremely useful, feedback included; 'I really enjoyed this course, I found the facilitator very enthusiastic and passionate about the subject. The course was highly informative and I would recommend it. Thank you Able training!
Ronnie Passe
Ronnie Passe
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Great 'Restraint training' course at Earlham Primary School in North London. Very professional and would highly recommend to other schools. Friendly, to the point, and tailored to our requirements. Thank you.
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Why choose Able?

Specialists in your
corner

We work with specialists including doctors, nurses, dietitians and psychologists to keep our courses up to date and relevant.

Personalised
courses

Our courses can be personalised to the individual setting to meet the unique needs of your company.

Across the
UK

Training can be delivered at a venue of your choice or at one of our training locations across the UK.

Trusted by companies of all sizes

Whether you’re an established enterprise or a growing startup, we’ve got your training needs covered. Trusted by companies of all sizes including:
Alzheimer’s Society, Mind, Foster Care Associate, Nursing Midwifery Council and the Scouts.

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