Learn what conflict management is, how to recognise signs of escalation and how to respond appropriately.
What is workplace violence? What legislation is involved? What is Hierarchy of controls? What are causes of behaviour that challenges? What is adrenal hijacking? What are human stressors? What does it mean to be situation aware? What is a Dynamic Risk Assessment? How to recognise escalation of behaviour? How to recognise early warning signs? What are barriers to positive responses? What are barriers to communication? What the 5-step appeal? What is the DAPPER approach? How to learn from an incident?
Our Conflict Management course will help you to answer the questions above and more.
34% of UK employees surveyed reported receiving verbal abuse conflict or insult in the workplace; with 35% being shouted at and 48% experiencing being undermined or humiliated (CIPD, 2024).
Through our Conflict Management course, you will gain an understanding of what is workplace violence and what legislation protects employers and employees. You will learn causes of behaviour that challenges. You will learn factors that change the way the brain works. You will learn about Adrenal Hijacking and the awareness system. You will learn to how to perform dynamic risk assessments. You will learn how to recognise escalation and how to respond appropriately. You will learn de-escalation strategies and barriers to communication. You will learn the DAPPER approach and how to record, report and reflect post incident.
What you'll learn.
- Discuss what conflict management is and what is involved.
- Discuss what types of legislation is involved.
- Recognise what de-escalation is and what the LEAPS Model for De-escalation is.
- Evaluate the different barriers there is of communication.
- Demonstrate how to use effective communication relating to conflict management.
- Develop knowledge, skills, and strategies to develop positive environments.
- Improve communication skills.
- Recognise and effectively manage escalation.
Who is Conflict Management Training for?
Our Conflict Management course is for all employees to gain appropriate strategies to manage conflict in the workplace.
What are the learning outcomes?
By the end of the course, you will be able to…
- State what Conflict Management is and what is involved.
- Describe the hierarchy of controls.
- Analyse what factors may change the way the brain works.
- Explain the awareness of people, objects, and environment.
- Understand what de-escalation is and how it is effective.
- Gain knowledge in how communication can be represented/perceived.
- Explore reasons to why conflict management is important.
- Explore reasons to why an individual may turn to violence.
- Outline strategies to resolve, manage and de-escalate a situation.
- Download course brochure
