Lone Worker Training is needed where members of your workforce might be particularly vulnerable. The law states that appropriate risk assessments must be in place to protect them while they are completing their job. This course helps lone workers develop vital skills to be safer in their job. Lone workers include those who work in the community, work unsociable hours, or work in isolation on site, or have times when they are left on their own on a premises.
The Health and Safety at Work Act 1974 states that an employer has to protect the safety of employees, temporary and agency staff and applies even when an employee is working off-site.
This course can be combined with Breakaway techniques for a full days training ideal for lone working staff.
What you'll learn.
This course teaches delegates how to recognise the risks associated with Lone working, and how to identify challenging behaviour. Delegates will be taught to develop their dynamic risk assessment skills, as well as strong conflict management skills. Delegates will be able to maintain a safe travel checklist when Lone Working, be able to assess risk, make themselves a “hard target,” and understand the law as it refers to reasonable force.
Who is Lone Worker Training for?
This course is essential training for anyone who is Lone Working within isolation, or left alone to work by themselves for an extended period. It is also essential training for anyone working alone who is expected to interact regularly with members of the public, and any individuals working solo within environments where there is an expected or increased risk of conflict or challenging behaviour.
What are the learning outcomes?
- Identify challenging behaviour
- Recognise the risks associated with lone working
- Perform dynamic risk assessments
- Use communication to solve problems and reduce the likelihood of conflict
- Recognise the factors that influence human responses in conflict situations
- Assess and reduce risks in conflict situations
- Communicate effectively and de-escalate conflict in emotive situations
- Follow good practice after conflict situations
- Download course brochure
