Our Effective Communication Skills course enables attendees to identify the key elements of communication, demonstrate 5 different ways of asking questions and to understand the barriers to effective communication.
Conflict Management & Conflict Resolution Training
This course for staff in schools and child care settings explores the ability to resolve conflict through interpersonal skills rather than force.
This course explores the causes and strategies for identifying and managing challenging behaviours in children to create win-win outcomes.
This course explores the causes and strategies for identifying and managing challenging behaviours in adults to create win-win outcomes.
Our Conflict Management Training enables attendees to understand how to effectively manage and or de-escalate the situation.
A 3 hour conflict managment and training course designed to help lone workers develop vital skills to be safer in their job.
Effective Conflict Resolution Training: Enhance Communication, Reduce Negative Impact and Improve Decision-Making Through Conflict Management.
Conflict is an inevitable part of life, and it can arise in any situation where two or more people have different opinions, goals, or perspectives. It is essential to have the right skills to manage conflict effectively in both personal and professional settings. This is where conflict management training comes into play.
Conflict management and resolution training is designed to help individuals and organisations understand the nature of conflict, how to identify it, and how to manage it effectively. The training teaches participants how to communicate effectively, de-escalate conflicts, and find mutually beneficial solutions to resolve conflict. It also helps them develop skills in active listening, negotiation, and problem-solving.
Conflict management training is beneficial to anyone who interacts with other people, be it in a personal or professional capacity. Whether you’re a manager, team leader, or an employee, conflict can arise at any time, and the skills you learn can help you navigate these situations with ease.
Effective communication is at the heart of conflict management and resolution. Participants learn how to communicate effectively and assertively, how to actively listen to others, and how to give and receive feedback. These skills help build trust and understanding, which are essential for resolving conflicts in a positive and constructive way.
Another critical aspect of conflict resolution is learning how to identify and manage emotions. Emotions can run high during conflicts, and they can often lead to irrational behaviour and poor decision-making. Participants learn how to recognise their own emotions and those of others, how to manage them, and how to avoid letting them escalate conflicts.
Participants learn how to identify the root causes of conflicts, how to generate alternative solutions, and how to evaluate the pros and cons of each solution, to find the best possible outcome.
Conflicts can be costly and time-consuming, and they can harm relationships and productivity. Conflict management training helps individuals and organisations to resolve conflicts quickly and efficiently, reducing the negative impact on all parties involved.
Effective communication is a critical component, it helps participants to communicate more effectively, which can lead to improved relationships, greater productivity, and better outcomes.
During conflicts, emotions can often cloud judgment, leading to poor decision-making. Conflict management training helps participants to identify and manage emotions, allowing them to make more rational and effective decisions.
In conclusion, conflict management training is an essential tool for anyone who interacts with other people, be it in a personal or professional capacity. The training teaches participants how to communicate effectively, de-escalate conflicts, and find mutually beneficial solutions. It also helps them develop active listening, negotiation, and problem-solving skills, improve communication skills, and improve decision-making skills. It is a valuable investment for organisations that want to build stronger relationships, improve productivity, and achieve better outcomes.